Refund policy

Return and Exchange Policy

At 2 Brothers Electronics, all products are checked before dispatch.

Exchange:
If you receive a wrong or factory-defective product, please contact us immediately after receiving the order. After inspection and verification, the product may be exchanged for the same or an equivalent product, subject to availability.

No Change-of-Mind Returns:
We do not accept returns or exchanges if the customer simply changes their mind or no longer wants the product.

Damage and Warranty:
Physical damage, breakage, burning, electrical damage, voltage fluctuation, water damage, misuse, or improper installation are not covered under warranty.

Customer Responsibility:
The customer must use and install the product according to the manufacturer's instructions.

Refunds:
We generally provide exchange for verified factory defects rather than cash refunds. Any refund will only be considered after inspection and approval by 2 Brothers Electronics.

For exchange or product-related issues, please contact us through WhatsApp or the contact details provided on our website.